In-Store Tech Support & Setup Expert

Best Buy; Cincinnati (OH); On-site; USD 27,000 - 36,000; Full time

Job summary

Best Buy in Cincinnati, OH is seeking a Geek Squad Agent to be the first point of contact for technology support and device guidance at our local store. You’ll receive training to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes friendly, knowledgeable service in a fast-paced retail environment, with opportunities to grow tech skills and stay current on new devices and solutions.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy in Cincinnati, OH is seeking a Geek Squad Agent to be the first point of contact for technology support and device guidance at our local store. You’ll receive training to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes friendly, knowledgeable service in a fast-paced retail environment, with opportunities to grow tech skills and stay current on new devices and solutions.