In-Store Tech Support & Setup Specialist

Best Buy; Reynoldsburg (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement tools

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent at our Reynoldsburg store to greet customers and diagnose basic tech issues. You’ll guide device setups and advise on repair or replacement decisions, while coordinating with other agents to resolve more complex repairs.

The role emphasizes customer service, flexible scheduling including holidays, and ongoing training to stay current with technology trends. Join a team committed to helping customers thrive with technology.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Preferred: Passion for technology and problem solving.
• Adaptability to learn in a fast-paced environment.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy is seeking a Geek Squad Agent at our Reynoldsburg store to greet customers and diagnose basic tech issues. You’ll guide device setups and advise on repair or replacement decisions, while coordinating with other agents to resolve more complex repairs.

The role emphasizes customer service, flexible scheduling including holidays, and ongoing training to stay current with technology trends. Join a team committed to helping customers thrive with technology.