In-Store Tech Support & Repair Concierge

Best Buy Co.

Davenport (FL)

On-site

USD 23,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Great employee discount

Competitive pay

Financial savings and retirement ресур

Support for physical and mental well‑b

Job summary

Best Buy Davenport is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents for more complex repairs.

If family and friends come to you with their tech questions, this might be the perfect role for you.

Qualifications

3 months of experience working in retail or customer service.
Ability to work a flexible schedule, including holidays, nights and weekends.
Passion for technology and desire to solve problems.

Responsibilities

Provide positive, timely service to customers during the check-in and checkout process.
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
Help customers set up new devices and provide advice on whether to repair or replace old devices.
Monitor service queues and provide accurate status updates to customers.
Maintain knowledge and skillsets through certified training courses.
Clearly communicate and partner with fellow agents.