In-Store Tech Support & Device Concierge

Best Buy; Davenport (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy in Davenport, FL seeks a friendly Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions. You will assess needs, perform basic services, and partner with other agents for complex repairs while maintaining a service-first mindset.

Join a team that trains you with the resources to assist customers, set expectations, and guide decisions on repair or replacement. A flexible schedule including holidays and weekends is required.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Customer-focused approach with good communication.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses and collaborate with fellow agents.

Skills

Customer service

Retail experience

Communication

Job description

Best Buy in Davenport, FL seeks a friendly Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions. You will assess needs, perform basic services, and partner with other agents for complex repairs while maintaining a service-first mindset.

Join a team that trains you with the resources to assist customers, set expectations, and guide decisions on repair or replacement. A flexible schedule including holidays and weekends is required.