In-Store Tech Support Pro

Best Buy; Lynnwood (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Lynnwood, WA seeks a friendly Geek Squad Agent to be the first point of contact for technology support. You’ll assess customer needs, perform basic services and collaborate with peers on more complex repairs.

With on-the-job training and flexible scheduling, you’ll help customers decide repair or replacement and ensure smooth service flow. Join a team dedicated to helpful, personalized tech assistance.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service experience

Technology passion

Flexible schedule

Job description

Best Buy in Lynnwood, WA seeks a friendly Geek Squad Agent to be the first point of contact for technology support. You’ll assess customer needs, perform basic services and collaborate with peers on more complex repairs.

With on-the-job training and flexible scheduling, you’ll help customers decide repair or replacement and ensure smooth service flow. Join a team dedicated to helpful, personalized tech assistance.