In-Store Tech Support & Device Repair Specialist

Best Buy; Tacoma (WA); On-site; USD 21,000 - 26,000; Part time

Job summary

Best Buy is seeking a Geek Squad Agent in Tacoma to be the first point of contact for technology support and solutions. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs. Training and resources are provided to help you grow in a fast-paced environment.

Join one of the world’s leading technology retailers and help customers decide whether to repair or replace devices, while delivering excellent service during check-in and checkout.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy is seeking a Geek Squad Agent in Tacoma to be the first point of contact for technology support and solutions. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs. Training and resources are provided to help you grow in a fast-paced environment.

Join one of the world’s leading technology retailers and help customers decide whether to repair or replace devices, while delivering excellent service during check-in and checkout.