In-Store Tech Support Agent: Help & Repairs

Talentify; Puyallup (WA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Well-being support

Job summary

Best Buy Geek Squad Agent in our local store in Puyallup helps customers with technology needs, from setting up devices to deciding whether to repair or replace. You’ll be the first point of contact, delivering friendly, efficient service and accurate time estimates.

We provide training and benefits; applicants need at least 3 months in retail or customer service and a flexible schedule including holidays, nights, and weekends. Passion for technology and problem-solving are encouraged.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Communication

Tech savvy

Job description

Best Buy Geek Squad Agent in our local store in Puyallup helps customers with technology needs, from setting up devices to deciding whether to repair or replace. You’ll be the first point of contact, delivering friendly, efficient service and accurate time estimates.

We provide training and benefits; applicants need at least 3 months in retail or customer service and a flexible schedule including holidays, nights, and weekends. Passion for technology and problem-solving are encouraged.