In-Store Tech Support Specialist

Best Buy; Lakewood (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Lakewood, CO is seeking a Geek Squad Agent to be the first contact for customers needing technology support and solutions for computers and devices. You’ll receive training and resources to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll help customers set up devices, explain repair-or-replace options, and stay current with product knowledge through training. A friendly, problem-solving mindset is essential.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, and taking notes for accurate next steps.
• Help customers set up new devices and advise on repair vs. replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Job description

Best Buy in Lakewood, CO is seeking a Geek Squad Agent to be the first contact for customers needing technology support and solutions for computers and devices. You’ll receive training and resources to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll help customers set up devices, explain repair-or-replace options, and stay current with product knowledge through training. A friendly, problem-solving mindset is essential.