In-Store Tech Support & Device Setup Specialist

Best Buy Co.; Houston (TX); In loco; USD 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Employee discount

Retirement resources

Well-being support

Descrizione del lavoro

Best Buy Co. is seeking a Geek Squad Agent at our Houston area store to be the first point of contact for technology support. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes friendly, proactive service and ongoing training to stay current with devices and solutions. The position requires 3 months of retail or customer service experience and a flexible schedule, including holidays, nights and weekends.

Competenze

• 3 months of experience in retail or customer service.
• Willingness to work a flexible schedule including holidays, nights and weekends.

Mansioni

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Conoscenze

Retail experience

Customer service

Descrizione del lavoro

Best Buy Co. is seeking a Geek Squad Agent at our Houston area store to be the first point of contact for technology support. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes friendly, proactive service and ongoing training to stay current with devices and solutions. The position requires 3 months of retail or customer service experience and a flexible schedule, including holidays, nights and weekends.