In-Store Tech Support & Gadget Expert

Best Buy; Gurnee (IL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental-w

Job summary

Best Buy's Geek Squad Agent role puts you at the front line of tech support in our Gurnee store. You’ll help customers understand devices, diagnose issues and decide on the best solution with friendly, knowledgeable service.

You’ll receive training and resources to assess needs, perform basic services, and partner with other agents on more complex repairs. A flexible schedule including holidays and weekends helps you balance work and life.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy's Geek Squad Agent role puts you at the front line of tech support in our Gurnee store. You’ll help customers understand devices, diagnose issues and decide on the best solution with friendly, knowledgeable service.

You’ll receive training and resources to assess needs, perform basic services, and partner with other agents on more complex repairs. A flexible schedule including holidays and weekends helps you balance work and life.