In-Store Tech Support & Solutions Agent

Best Buy; Riverside (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy’s Geek Squad Agent role is the frontline support for customers at a Riverside store, delivering tech help, assessments, and guidance. Training and resources are provided to handle routine repairs and to coordinate with fellow agents for complex issues.

The position emphasizes friendly, knowledgeable service and clear communication with customers throughout their visit. Ideal candidates bring a passion for technology and a willingness to learn in a fast-paced retail environment, with the

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology.
• Ability to adapt and learn new skills quickly.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Retail/customer service experience

Tech-savvy

Flexible scheduling

Communication skills

Job description

Best Buy’s Geek Squad Agent role is the frontline support for customers at a Riverside store, delivering tech help, assessments, and guidance. Training and resources are provided to handle routine repairs and to coordinate with fellow agents for complex issues.

The position emphasizes friendly, knowledgeable service and clear communication with customers throughout their visit. Ideal candidates bring a passion for technology and a willingness to learn in a fast-paced retail environment, with the