In-Store Tech Support & Device Setup Specialist

Best Buy; Wilson (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Wilson, NC is seeking a Geek Squad Agent for in-store tech support and customer service. You will be the first point of contact for technology questions and provide guidance on repair or replacement options.

Training and resources are provided to help you assess needs and perform basic services with teammates on more complex repairs. The role requires a customer-service mindset, a passion for technology, and the ability to adapt quickly in a fast-paced retail environment.

Qualifications

• 3 months of experience in retail or customer service required.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and giving time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement decisions.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate clearly and partner with fellow agents.

Skills

Tech passion

Problem solving

Adaptability

Job description

Best Buy in Wilson, NC is seeking a Geek Squad Agent for in-store tech support and customer service. You will be the first point of contact for technology questions and provide guidance on repair or replacement options.

Training and resources are provided to help you assess needs and perform basic services with teammates on more complex repairs. The role requires a customer-service mindset, a passion for technology, and the ability to adapt quickly in a fast-paced retail environment.