In-Store Tech Support & Device Concierge

Best Buy; Jacksonville (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Retirement resources

Well-being support

Job summary

Best Buy in Jacksonville, NC is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and devices. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs in-store.

You will help customers set up new devices, provide guidance on repair vs. replacement, and maintain up-to-date knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Job description

Best Buy in Jacksonville, NC is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and devices. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs in-store.

You will help customers set up new devices, provide guidance on repair vs. replacement, and maintain up-to-date knowledge through ongoing training.