In-Store Tech Support Specialist

Talentify; Hickory (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Hickory, NC is seeking a friendly Geek Squad Agent to help customers with technology support, devices setup, and basic repairs.

You’ll learn on the job, assist throughout check-in and checkout, and collaborate with fellow agents to provide accurate guidance and timely service in a fast-paced store environment.

The role emphasizes problem solving, curiosity about tech, and the ability to adapt to customers' needs while offering an outstanding in-store experience.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand issues by asking questions and providing time estimates.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide status updates.
• Maintain knowledge through certified training courses.
• Communicate clearly and partner with fellow agents.

Skills

Customer service

Retail experience

Tech knowledge

Communication

Job description

Best Buy in Hickory, NC is seeking a friendly Geek Squad Agent to help customers with technology support, devices setup, and basic repairs.

You’ll learn on the job, assist throughout check-in and checkout, and collaborate with fellow agents to provide accurate guidance and timely service in a fast-paced store environment.

The role emphasizes problem solving, curiosity about tech, and the ability to adapt to customers' needs while offering an outstanding in-store experience.