In-Store Tech Support & Device Setup Specialist

Best Buy; Morgantown (WV); On-site; USD 16,531,000 - 20,664,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being support

Job summary

Best Buy in Morgantown, WV is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge, and solutions for computers and devices. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs in-store.

Key duties include assisting customers during check-in and checkout, understanding issues, helping with device setup, monitoring queues, and maintaining up-to-date knowledge through training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Job description

Best Buy in Morgantown, WV is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge, and solutions for computers and devices. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs in-store.

Key duties include assisting customers during check-in and checkout, understanding issues, helping with device setup, monitoring queues, and maintaining up-to-date knowledge through training.