In-Store Tech Support & Device Setup Specialist

Best Buy; Spring Hill (FL); Sur place; USD 17 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Résumé du poste

Best Buy is hiring a part-time Geek Squad Agent in Spring Hill, FL. You will be the first point of contact for tech support, assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

Training and resources are provided to help you succeed. Key duties include helping customers with check-in/check-out, understanding issues through questions, guiding device setups, updating on service status, and maintaining knowledge through training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsabilités

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Connaissances

customer service

retail experience

communication

Description du poste

Best Buy is hiring a part-time Geek Squad Agent in Spring Hill, FL. You will be the first point of contact for tech support, assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

Training and resources are provided to help you succeed. Key duties include helping customers with check-in/check-out, understanding issues through questions, guiding device setups, updating on service status, and maintaining knowledge through training.