In-Store Tech Support & Device Setup Pro

Best Buy; Glen Allen (VA); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Glen Allen, VA seeks a Geek Squad Agent to be the first contact for technology support and solutions at our local store. You’ll receive training and resources to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

Responsibilities include providing positive, timely service during check‑in and checkout, understanding issues by asking questions and taking notes, helping customers set up new devices, and advising on whether to repair

Qualifications

• 3 months of experience in retail or customer service is required.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, and taking detailed notes.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate clearly with fellow agents.

Skills

Retail experience

Customer service

Job description

Best Buy in Glen Allen, VA seeks a Geek Squad Agent to be the first contact for technology support and solutions at our local store. You’ll receive training and resources to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

Responsibilities include providing positive, timely service during check‑in and checkout, understanding issues by asking questions and taking notes, helping customers set up new devices, and advising on whether to repair