In-Store Tech Support & Device Setup Specialist

Best Buy; Marlborough (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

LOA / leave options

Job summary

Best Buy in Marlborough, MA is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and devices. You will receive training and resources to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

This role suits those who enjoy helping friends and family with tech questions. The position requires 3 months of retail or customer service experience, plus a flexible schedule including

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy in Marlborough, MA is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and devices. You will receive training and resources to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

This role suits those who enjoy helping friends and family with tech questions. The position requires 3 months of retail or customer service experience, plus a flexible schedule including