In-Store Tech Support Specialist — Flexible Schedule

Best Buy; Manchester (CT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Job summary

Best Buy in Manchester, CT is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support and solutions for computers and devices. You’ll receive training to assess needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll help customers set up new devices, advise on repair or replacement, and keep service queues moving with clear status updates. A friendly, proactive approach is essential.

Qualifications

• 3 months of experience working in retail or customer service

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Tech enthusiasm

Flexibility

Job description

Best Buy in Manchester, CT is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support and solutions for computers and devices. You’ll receive training to assess needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll help customers set up new devices, advise on repair or replacement, and keep service queues moving with clear status updates. A friendly, proactive approach is essential.