Tech Support & Device Setup Specialist

Best Buy

Bridgewater (MA)

On-site

USD 21,000 - 26,000

Part time

8 days ago

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Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy’s Geek Squad Agent position in Bridgewater, MA invites you to be the first contact for customers seeking technology help. You’ll assess needs, perform basic services and coordinate with colleagues on more complex repairs, while providing friendly, knowledgeable service.

The role offers flexible scheduling, on-site training, and opportunities to grow with Best Buy’s customer-first culture. You’ll gain hands-on experience with consumer tech and learn to guide customers on repair vs

Qualifications

3 months of experience working in retail or customer service.
Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

Provide positive, timely service to customers during the check-in and checkout process.
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
Help customers set up new devices and provide advice on whether to repair or replace old devices.
Monitor service queues and provide accurate status updates to customers.
Maintain knowledge and skillsets through certified training courses.
Clearly communicate and partner with fellow agents.