In-Store Tech Support Agent

Best Buy; Framingham (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Savings and retirement resources

Well-being support

Job summary

Best Buy in Framingham, MA is seeking a part-time Geek Squad Agent to be the first contact for technology support for customers in-store. You will assess needs, perform basic services and collaborate with other agents on complex repairs.

The role emphasizes friendly, knowledgeable service, ongoing training, and opportunities to help customers decide to repair or replace devices while keeping customers informed throughout the process.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech savviness

Job description

Best Buy in Framingham, MA is seeking a part-time Geek Squad Agent to be the first contact for technology support for customers in-store. You will assess needs, perform basic services and collaborate with other agents on complex repairs.

The role emphasizes friendly, knowledgeable service, ongoing training, and opportunities to help customers decide to repair or replace devices while keeping customers informed throughout the process.