In-Store Tech Repair Pro — Diagnostics & Support

Best Buy; Mentor (OH); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Mentor, OH is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair, and support customers' devices in-store. You’ll listen to needs and partner with other Geek Squad Agents to deliver hands-on tech help.

You’ll perform diagnostics, follow procedures, and maintain documentation while providing excellent customer service. The role requires flexibility to work holidays, nights, and weekends and a commitment to ongoing learning and certification maintenance.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Flexible schedule

Prioritization

Job description

Best Buy in Mentor, OH is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair, and support customers' devices in-store. You’ll listen to needs and partner with other Geek Squad Agents to deliver hands-on tech help.

You’ll perform diagnostics, follow procedures, and maintain documentation while providing excellent customer service. The role requires flexibility to work holidays, nights, and weekends and a commitment to ongoing learning and certification maintenance.