In-Store Tech Support & Device Setup Specialist

Best Buy; Mankato (MN); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Mankato is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions. You will assess customer needs, perform basic services, and collaborate with other agents on complex repairs, helping friends and family with tech questions as they arise.

You will provide friendly, timely service, set up new devices, and guide customers on repair vs. replace decisions while staying current with training and store procedures.

Qualifications

• 3 months of experience working in retail or customer service.
• Flexible schedule including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Tech curiosity

Job description

Best Buy in Mankato is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions. You will assess customer needs, perform basic services, and collaborate with other agents on complex repairs, helping friends and family with tech questions as they arise.

You will provide friendly, timely service, set up new devices, and guide customers on repair vs. replace decisions while staying current with training and store procedures.