In-Store Tech Support & Device Setup Specialist

Best Buy; Jersey City (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Job summary

Best Buy’s Geek Squad Agent role in Jersey City, NJ, is the frontline tech support contact in-store. You’ll assess customer needs, provide basic services, and coordinate with other agents for more complex repairs.

The position emphasizes helping customers set up devices, diagnosing issues, and communicating clearly while maintaining up-to-date knowledge through training. A friendly, problem-solving mindset is essential.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy’s Geek Squad Agent role in Jersey City, NJ, is the frontline tech support contact in-store. You’ll assess customer needs, provide basic services, and coordinate with other agents for more complex repairs.

The position emphasizes helping customers set up devices, diagnosing issues, and communicating clearly while maintaining up-to-date knowledge through training. A friendly, problem-solving mindset is essential.