In-Store Tech Support & Device Setup Pro

Best Buy; Chico (CA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial retirement resources

Support for well-being

Job summary

Best Buy is seeking a part-time Geek Squad Agent to be the first point of contact for customers needing technology guidance and solutions in-store. You will learn to assess needs, perform basic services, and partner with other agents on more complex repairs.

You will help customers set up devices, decide between repair or replacement, and provide accurate time estimates while maintaining up-to-date knowledge through training. This role emphasizes flexible scheduling and customer-focused service.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail/customer service experience

Flexible schedule

Passion for technology

Ability to learn quickly

Job description

Best Buy is seeking a part-time Geek Squad Agent to be the first point of contact for customers needing technology guidance and solutions in-store. You will learn to assess needs, perform basic services, and partner with other agents on more complex repairs.

You will help customers set up devices, decide between repair or replacement, and provide accurate time estimates while maintaining up-to-date knowledge through training. This role emphasizes flexible scheduling and customer-focused service.