In-Store Tech Support & Device Setup Specialist

Best Buy; East Rutherford (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy Geek Squad at our East Rutherford store is seeking a customer-focused agent to help customers with tech support, device setup and decision guidance on repairs or replacements. You will receive training and collaborate with other agents to handle more complex repairs.

Responsibilities include friendly check-in/out, diagnosing issues through questions and notes, and providing accurate time estimates.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Tech savvy

Flexible schedule

Job description

Best Buy Geek Squad at our East Rutherford store is seeking a customer-focused agent to help customers with tech support, device setup and decision guidance on repairs or replacements. You will receive training and collaborate with other agents to handle more complex repairs.

Responsibilities include friendly check-in/out, diagnosing issues through questions and notes, and providing accurate time estimates.