In-Store Tech Support & Device Setup Specialist

Best Buy; Covington (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy seeks a Geek Squad Agent to be the first point of contact for technology support at our Covington store. You’ll be trained to assess needs, perform basic services, and collaborate with other agents on complex repairs, helping friends and family with tech questions as well.

You’ll provide friendly service, learn continuously, and work a flexible schedule including evenings, weekends, and holidays, in a dynamic retail environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Flexible schedule including holidays, nights and weekends.
• Willingness to adapt and learn in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Technology enthusiasm

Problem solving

Job description

Best Buy seeks a Geek Squad Agent to be the first point of contact for technology support at our Covington store. You’ll be trained to assess needs, perform basic services, and collaborate with other agents on complex repairs, helping friends and family with tech questions as well.

You’ll provide friendly service, learn continuously, and work a flexible schedule including evenings, weekends, and holidays, in a dynamic retail environment.