In-Store Tech Support & Device Setup Pro

Best Buy; Smyrna (GA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Great employee discount

Competitive pay

Financial savings and retirement

Support for physical and mental well-­

Job summary

Best Buy in Smyrna, GA is seeking a part-time Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll learn and apply basic repair assessment, set up devices, and partner with other agents for more complex tasks.

You’ll help customers with their tech questions, provide time estimates, and maintain knowledge through training courses while working in a fast-paced retail environment at our local store.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service orientation

Technology affinity

Communication skills

Job description

Best Buy in Smyrna, GA is seeking a part-time Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll learn and apply basic repair assessment, set up devices, and partner with other agents for more complex tasks.

You’ll help customers with their tech questions, provide time estimates, and maintain knowledge through training courses while working in a fast-paced retail environment at our local store.