Tech Support Specialist — In-Store Help & Setup

Best Buy; Morrow (GA); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Paid time off

Job summary

Best Buy is seeking a Geek Squad Agent for our Morrow, GA store. You will help customers with technology support, set up devices, and guide repairs or replacements while you work with a team of agents to keep service flowing smoothly.

Applicants should have at least 3 months in retail or customer service, a passion for technology, and the ability to learn quickly in a fast-paced environment. Flexible scheduling, including holidays and weekends, is required.

Qualifications

• 3 months of experience in retail or customer service
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Tools

POS system

Job description

Best Buy is seeking a Geek Squad Agent for our Morrow, GA store. You will help customers with technology support, set up devices, and guide repairs or replacements while you work with a team of agents to keep service flowing smoothly.

Applicants should have at least 3 months in retail or customer service, a passion for technology, and the ability to learn quickly in a fast-paced environment. Flexible scheduling, including holidays and weekends, is required.