In-Store Tech Support & Device Setup Specialist

Best Buy; Pensacola (FL); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Pensacola, FL is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and devices in our store. You’ll provide friendly, timely service during check-in and checkout, diagnose issues by asking questions, help set up devices, and advise on repair or replacement while collaborating with fellow agents and staying current through training.

Responsibilities include monitoring service queues, communicating status to customers, and

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Job description

Best Buy in Pensacola, FL is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and devices in our store. You’ll provide friendly, timely service during check-in and checkout, diagnose issues by asking questions, help set up devices, and advise on repair or replacement while collaborating with fellow agents and staying current through training.

Responsibilities include monitoring service queues, communicating status to customers, and