In-Store Tech Support & Device Setup Pro

Best Buy; City of Poughkeepsie (NY); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy in Poughkeepsie is seeking a Geek Squad Agent to greeting and help customers with technology needs. You will assess issues, explain options, and guide users through setting up devices while coordinating with teammates on more complex repairs.

The role emphasizes friendly, efficient service, ongoing learning, and adaptability in a fast-paced retail environment at our local store.

Qualifications

• Minimum 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Basic technology knowledge and willingness to learn new skills.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand tech issues by asking questions, noting details and giving time estimates.
• Assist customers with new device setup and guidance on repair vs. replacement.
• Monitor service queues and provide accurate status updates.
• Maintain knowledge through certified training courses.
• Communicate clearly and collaborate with fellow agents.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Best Buy in Poughkeepsie is seeking a Geek Squad Agent to greeting and help customers with technology needs. You will assess issues, explain options, and guide users through setting up devices while coordinating with teammates on more complex repairs.

The role emphasizes friendly, efficient service, ongoing learning, and adaptability in a fast-paced retail environment at our local store.