In-Store Tech Support & Setup Specialist

Poughkeepsiegalleriamall; City of Poughkeepsie (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Financial savings and retirement resources

Support for physical and mental well-being

Job summary

A leading electronics retailer in Poughkeepsie is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. In this role, you will assist customers with their technology needs, help set up new devices, and provide timely service throughout their experience. Ideal candidates will have retail or customer service experience and be flexible with their working hours. Competitive pay and benefits are included in this exciting opportunity.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work flexible hours, including holidays and weekends.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Assess customer technology issues and provide accurate time estimates.
• Help customers set up new devices and decide on repairs versus replacements.
• Monitor service queues and communicate status updates.

Skills

Customer service

Technology problem-solving

Flexibility

Job description

A leading electronics retailer in Poughkeepsie is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. In this role, you will assist customers with their technology needs, help set up new devices, and provide timely service throughout their experience. Ideal candidates will have retail or customer service experience and be flexible with their working hours. Competitive pay and benefits are included in this exciting opportunity.