In-Store Tech Repair Specialist

Best Buy; Paducah (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Paducah, KY store to provide technology support and repair customer devices. You’ll listen to needs and partner with fellow Agents to deliver outstanding service.

You’ll diagnose, troubleshoot and repair devices, guide customers, and maintain documentation. We value hands-on problem solving, patience and a customer-first mindset, with opportunities to grow within the Geek Squad team.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics experience

Consumer electronics familiarity

Flexibility schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Paducah, KY store to provide technology support and repair customer devices. You’ll listen to needs and partner with fellow Agents to deliver outstanding service.

You’ll diagnose, troubleshoot and repair devices, guide customers, and maintain documentation. We value hands-on problem solving, patience and a customer-first mindset, with opportunities to grow within the Geek Squad team.