In-Store Tech Support Specialist

Best Buy; Hickory (NC); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Leave options

Job summary

Best Buy's Geek Squad Agent role in Hickory, NC, is a frontline tech-support position focused on helping customers with computers and devices. You’ll provide friendly, timely service, assess issues, and guide decisions on repair or replacement while collaborating with other agents.

You’ll also maintain knowledge through training, monitor queues, and work a flexible schedule that includes holidays, nights, and weekends as part of a supportive team.

Qualifications

• Minimum of 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Job description

Best Buy's Geek Squad Agent role in Hickory, NC, is a frontline tech-support position focused on helping customers with computers and devices. You’ll provide friendly, timely service, assess issues, and guide decisions on repair or replacement while collaborating with other agents.

You’ll also maintain knowledge through training, monitor queues, and work a flexible schedule that includes holidays, nights, and weekends as part of a supportive team.