In-Store Tech Support & Solutions Expert

Best Buy; Cary (NC); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Employee discount

Training programs

Flexible scheduling

Job summary

Best Buy’s Geek Squad Agent role in Cary, NC offers hands-on technology support to customers, with training provided to assess needs and resolve issues. You’ll work in-store as the first point of contact, helping customers decide between repair or replacement.

The position is part-time, with a flexible schedule including evenings, weekends, and holidays. You’ll gain real-world customer service experience, teamwork with fellow agents, and opportunities to grow in tech knowledge.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening and providing estimates.
• Help customers set up new devices and advise on repair vs. replacement.
• Monitor service queues and provide accurate status updates.
• Maintain knowledge through training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Technology enthusiasm

Job description

Best Buy’s Geek Squad Agent role in Cary, NC offers hands-on technology support to customers, with training provided to assess needs and resolve issues. You’ll work in-store as the first point of contact, helping customers decide between repair or replacement.

The position is part-time, with a flexible schedule including evenings, weekends, and holidays. You’ll gain real-world customer service experience, teamwork with fellow agents, and opportunities to grow in tech knowledge.