Advanced Tech Repair Specialist

Best Buy

Smyrna (GA)

On-site

USD 23,000 - 31,000

Full time

6 days ago

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Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Wellness benefits

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Smyrna, GA store to diagnose, repair and support customers' devices, delivering friendly, tech-focused service both in person and over the phone. You will troubleshoot, follow procedures, and collaborate with teammates to document repairs, while advancing your knowledge through training and certifications.

The role offers competitive pay, employee discounts, retirement resources, and wellness benefits, with a flexible

Qualifications

6 months of experience diagnosing, troubleshooting or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule including holidays, nights and weekends.
Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
Maintain knowledge, skillsets and certifications through training courses