Tech Support & Repair Agent (In-Home & Remote)

Best Buy; Roseville (MN); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Innovative work environment

Access to learning and development resources

Job summary

Best Buy in Roseville, MN seeks a Geek Squad Agent to provide exceptional customer service and technical support. Candidates should possess a high school diploma and 1+ years of relevant experience. Key responsibilities include diagnosing and repairing various tech products, staying current with technology trends, and performing both in-home and remote services.

Joining Best Buy offers a dynamic environment with opportunities for career growth and development.

Qualifications

• Minimum of 1 year of experience in technical support or repair services.
• Strong technical skills and talent in diagnosing and repairing various tech products.
• Excellent customer service and communication skills.

Responsibilities

• Greet clients warmly and address their concerns about technology products.
• Perform diagnostics and repairs on various tech products following Geek Squad protocols.
• Stay updated with the latest technology trends and recommend suitable products.
• Conduct in-home visits to install tech products and provide personalized training.
• Offer remote assistance to customers through phone or online chat.

Skills

Technical skills in diagnosing

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Best Buy in Roseville, MN seeks a Geek Squad Agent to provide exceptional customer service and technical support. Candidates should possess a high school diploma and 1+ years of relevant experience. Key responsibilities include diagnosing and repairing various tech products, staying current with technology trends, and performing both in-home and remote services.

Joining Best Buy offers a dynamic environment with opportunities for career growth and development.