In-Store Tech Repair Pro — Diagnostics & Customer Care

Best Buy; New York (NY); Presencial; USD 26.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Descripción de la vacante

As a Geek Squad Advanced Repair Technician (Agent) at Best Buy, you’ll work at our local store to provide technology support and repair customers’ computers and other devices. You’ll listen to customer needs and collaborate with Geek Squad Agents to troubleshoot and fix issues following established procedures.

You’ll perform repairs, keep documentation up to date, and stay current with training to maintain certifications. A flexible schedule including holidays, nights and weekends is expected.

Formación

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsabilidades

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Conocimientos

Tech repair exp

Customer service

Flexible schedule

Descripción del empleo

As a Geek Squad Advanced Repair Technician (Agent) at Best Buy, you’ll work at our local store to provide technology support and repair customers’ computers and other devices. You’ll listen to customer needs and collaborate with Geek Squad Agents to troubleshoot and fix issues following established procedures.

You’ll perform repairs, keep documentation up to date, and stay current with training to maintain certifications. A flexible schedule including holidays, nights and weekends is expected.