In-Store Tech Repair Technician | Customer-Focused

Best Buy; Pensacola (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store in Pensacola, FL. You will diagnose, repair, and explain tech issues to customers while coordinating with other Geek Squad Agents to deliver strong service experiences.

The role involves hands-on repairs, in-person and phone support, and maintaining up-to-date knowledge through training to ensure quality and consistency in our repair workflow.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Technical troubleshooting

Consumer electronics familiarity

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store in Pensacola, FL. You will diagnose, repair, and explain tech issues to customers while coordinating with other Geek Squad Agents to deliver strong service experiences.

The role involves hands-on repairs, in-person and phone support, and maintaining up-to-date knowledge through training to ensure quality and consistency in our repair workflow.