In-Store Tech Repair Specialist (Advanced)

Best Buy; Philadelphia (Philadelphia County); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Geek Squad Advanced Repair Technician (Agent) at Best Buy provides technology support and repairs for customers’ devices at the local store, delivering excellent customer experiences by listening and partnering with other agents. You diagnose, repair, and advise while following Best Buy procedures.

This role taps into your technical abilities to help customers get the most from their tech. Join a team focused on responsive diagnostics, hands-on repairs, and ongoing training to stay current with

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Repair experience

Customer service

Flexible schedule

Job description

Geek Squad Advanced Repair Technician (Agent) at Best Buy provides technology support and repairs for customers’ devices at the local store, delivering excellent customer experiences by listening and partnering with other agents. You diagnose, repair, and advise while following Best Buy procedures.

This role taps into your technical abilities to help customers get the most from their tech. Join a team focused on responsive diagnostics, hands-on repairs, and ongoing training to stay current with