In-Store Tech Repair Pro | Flexible Hours

Best Buy; Tallahassee (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being benefits

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Tallahassee store to diagnose, troubleshoot, and repair customer devices while delivering outstanding service in person and over the phone.

You will work with a team to document requests and repairs, meet timelines, and maintain current knowledge through training. The role emphasizes customer focus, technical proficiency, and flexibility to cover holidays and varied shifts.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics & repair

Troubleshooting

Repair devices

Consumer electronics

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Tallahassee store to diagnose, troubleshoot, and repair customer devices while delivering outstanding service in person and over the phone.

You will work with a team to document requests and repairs, meet timelines, and maintain current knowledge through training. The role emphasizes customer focus, technical proficiency, and flexibility to cover holidays and varied shifts.