In-Store Tech Repair Specialist

Talentify; Tacoma (WA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Employee discount

401(k)

Paid time off

Paid bereavement

Stock purchase plan

Job summary

Best Buy in Tacoma is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices in-store. You’ll work closely with other Agents to deliver practical tech solutions and outstanding service.

You’ll use diagnostic steps, follow procedures, and stay updated through training. The role requires 6 months of hands-on repair experience and flexibility to work holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong prioritization in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow‑up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Consumer electronics

Flexible schedule

Customer service mindset

Job description

Best Buy in Tacoma is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices in-store. You’ll work closely with other Agents to deliver practical tech solutions and outstanding service.

You’ll use diagnostic steps, follow procedures, and stay updated through training. The role requires 6 months of hands-on repair experience and flexibility to work holidays, nights, and weekends.