In-Store Tech Repair Specialist — Flexible Schedule

Best Buy; Beaverton (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Job summary

Best Buy in Beaverton, OR, is seeking a Geek Squad Advanced Repair Technician to diagnose, troubleshoot and repair customer devices while delivering exceptional service. You will diagnose issues, provide recommendations and support customers both in-store and by phone, with emphasis on accurate documentation and timely follow-up.

The role requires 6 months of hands-on tech repair experience and a flexible schedule including holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers in person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with team members to document customer requests and repairs clearly and accurately.
• Ensure all repair tasks are completed timely and coordinate with leaders when issues arise.
• Maintain knowledge, skills and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Customer service

Communication

Job description

Best Buy in Beaverton, OR, is seeking a Geek Squad Advanced Repair Technician to diagnose, troubleshoot and repair customer devices while delivering exceptional service. You will diagnose issues, provide recommendations and support customers both in-store and by phone, with emphasis on accurate documentation and timely follow-up.

The role requires 6 months of hands-on tech repair experience and a flexible schedule including holidays, nights, and weekends.