Advanced Device Repair Technician - Flexible Schedule

RiseMe; Green Bay (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Training opportunities

Job summary

Best Buy in Green Bay, WI is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, and repair computers and devices, while delivering exceptional customer experiences in-person and over the phone.

You will follow procedures, maintain documentation, pursue training to keep certifications current, and collaborate with team members to meet repair deadlines. Flexible schedule including holidays, nights, and weekends is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Customer service

Problem solving

Communication

Job description

Best Buy in Green Bay, WI is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, and repair computers and devices, while delivering exceptional customer experiences in-person and over the phone.

You will follow procedures, maintain documentation, pursue training to keep certifications current, and collaborate with team members to meet repair deadlines. Flexible schedule including holidays, nights, and weekends is required.