Geek Squad Advanced Repair Technician

Best Buy; Beaverton (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Job summary

Best Buy in Beaverton, OR, is seeking a Geek Squad Advanced Repair Technician to diagnose, troubleshoot and repair customer devices while delivering exceptional service. You will diagnose issues, provide recommendations and support customers both in-store and by phone, with emphasis on accurate documentation and timely follow-up.

The role requires 6 months of hands-on tech repair experience and a flexible schedule including holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers in person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with team members to document customer requests and repairs clearly and accurately.
• Ensure all repair tasks are completed timely and coordinate with leaders when issues arise.
• Maintain knowledge, skills and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Customer service

Communication

Job description

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As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to provide technology support and repair customers' computers and other devices. You'll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You'll perform repairs by troubleshooting and following our procedures. If you're passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.

What you'll do

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone

Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded

Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs

Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise

Maintain knowledge, skillsets and certifications through training courses

6 months of experience diagnosing, troubleshooting or repairing technology products

Experience actively using and learning about consumer electronics

Ability to work a flexible schedule including holidays, nights and weekends

Preferred qualifications

Strong ability to prioritize and multi-task in a fast-paced environment

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

Competitive pay

Great employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary .

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

1045435BR

Brand

Geek Squad

Job Category

Services Group

Job Level

17.85

24.09

Store Number or Department

000451 Beaverton OR Store

Address Line 1

3055 Sw Cedar Hills Blvd

City

Beaverton

State

Search Categories

Geek Squad

Retail

97005-1341

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.