In-Store Tech Support Specialist

Best Buy; Beaverton (OR); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Well-being resources

Job summary

Best Buy Geek Squad agents serve as the first contact for customers seeking technology support and solutions at our Beaverton store. You will receive training to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

Join a team that helps customers decide to repair or replace devices, while maintaining knowledge through ongoing training and delivering clear status updates throughout service queues.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy Geek Squad agents serve as the first contact for customers seeking technology support and solutions at our Beaverton store. You will receive training to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

Join a team that helps customers decide to repair or replace devices, while maintaining knowledge through ongoing training and delivering clear status updates throughout service queues.