In-Store Tech Repair Pro - Flexible Schedule

Best Buy; Tacoma (WA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

401(k)

Paid time off

Stock purchase plan

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician to work at our local store, providing technology support and repairing computers and devices. You will listen to customer needs, collaborate with other Geek Squad Agents, and troubleshoot procedures to deliver a great customer experience.

You will diagnose, repair, and advise customers both in-store and over the phone, maintain documentation, and stay current with certifications through training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Repairing devices

Customer service

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician to work at our local store, providing technology support and repairing computers and devices. You will listen to customer needs, collaborate with other Geek Squad Agents, and troubleshoot procedures to deliver a great customer experience.

You will diagnose, repair, and advise customers both in-store and over the phone, maintain documentation, and stay current with certifications through training.