In-Store Tech Repair Specialist - Diagnostics & Support

Best Buy

Southfield (MI)

On-site

USD 21,000 - 28,000

Part time

2 days ago

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Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) helps customers at our Southfield store by diagnosing, repairing, and explaining tech solutions. You’ll work with other Geek Squad Agents to deliver friendly, reliable service in person and over the phone.

We value curiosity and practical troubleshooting, with emphasis on accurate documentation and timely repairs. This part‑time role includes benefits, ongoing training, and opportunities to grow within the Geek Squad team.

Qualifications

6 months of diagnosing or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
Maintain knowledge, skillsets and certifications through training courses