In-Store Tech Repair Specialist (Advanced Diagnostics)

Best Buy; Buffalo (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work in-store at our Buffalo location. You will diagnose, troubleshoot, repair computers and devices, and deliver outstanding customer experiences by listening to needs and collaborating with fellow Agents.

You will follow our procedures, perform repairs, and stay current with training to grow your technical abilities and help customers maximize their tech investments.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Time management

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work in-store at our Buffalo location. You will diagnose, troubleshoot, repair computers and devices, and deliver outstanding customer experiences by listening to needs and collaborating with fellow Agents.

You will follow our procedures, perform repairs, and stay current with training to grow your technical abilities and help customers maximize their tech investments.