Advanced In-Store Tech Repair Specialist

Best Buy; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Grand Rapids, MI is seeking an in-store Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair customers' devices. You will assist customers in person and over the phone, delivering strong service and solutions.

You will work with fellow Geek Squad Agents, maintain documentation, and stay current with certifications and training. A flexible schedule including holidays, nights and weekends is expected.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech

Troubleshooting

Repairing devices

Job description

Best Buy in Grand Rapids, MI is seeking an in-store Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair customers' devices. You will assist customers in person and over the phone, delivering strong service and solutions.

You will work with fellow Geek Squad Agents, maintain documentation, and stay current with certifications and training. A flexible schedule including holidays, nights and weekends is expected.